Help centre
Help and support.
Common questions first. If yours is not here, write to Support. You do not need an account.
How does a booking work?
A host posts a job. A cleaner quotes. When the host accepts, they place a card hold for the price plus the host fee. The job is booked only once the hold succeeds. After the clean, that hold is taken as the payment.
Can the date be moved?
Yes, once a cleaner is booked. Either side can ask. The other side accepts or declines. The date changes only on accept. Declining is not a late cancel and does not affect reputation.
What if a cleaner cannot make it?
They drop the job and give a reason. More than 24 hours before the job, it is free. Inside 24 hours it counts as a late cancel and lowers reputation. A drop in the first 30 minutes after booking does not.
What are the fees?
Standard is 9% for the host and 5% for the cleaner. Portfolio is 6% and 4%. House is 5% and 3%.
When is a cleaner public?
A cleaner profile stays private until they turn on Public profile. Hosts then see it in the directory.
How does Trust work?
Identity, and for cleaners insurance, DBS, and right to work. A host also shows they hold the home. You cannot post or be accepted until Trust has passed.
What if something goes wrong on a job?
Either side can open a dispute or a report. Support opens a case chat with both parties. The outcome is shown on the receipt.
Where is Liora based?
Brighton, East Sussex. The product is national. The pilot is Brighton, Hove, and the Sussex coast.
Write to Support
[email protected]We reply within one working day. Password resets and job notices come from [email protected].
Liora is based in Brighton, East Sussex. The product is national. The pilot is Brighton, Hove, and the Sussex coast.
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