How we check every cleaner

Who this covers

This policy applies to hosts and cleaners on Liora. You must be 18 or over. A cleaner under 18 cannot join or take work. One person, one account, in your own name. The documents must be yours.

What you submit

You give your legal name, date of birth, and the type, number, issuing country, and expiry of an identity document. You photograph the document. A driving licence, national identity card, or residence permit also needs the reverse. You add a face photograph and a proof of address.

A cleaner may add public liability insurance, with the policy number, and a DBS or equivalent disclosure. Neither is required to join. If one is added, the number is required. If the identity document is not a passport, the cleaner adds a separate right-to-work file and a share code or visa reference. A passport stands as that file.

A host adds at least one home, and ownership evidence for every home: a title, tenancy, management agreement, or short-let listing, with a reference. You confirm the documents are genuine before the pack can be sent.

What runs on its own

When the pack is submitted, Liora checks the document rules without a person:

• You are 18 or over, and not an implausible age.
• The identity document is on file, including the reverse where the card needs it.
• The document number is a plausible length and is not already on another account.
• The document is in date, and the issuing country is one Liora accepts.
• The face photograph and proof of address are on file.
• A cleaner’s right-to-work file is on file. Insurance and a disclosure are optional.
• Every home has ownership evidence on file.

These checks read the details you typed and whether the required file is there. They do not decide that a photograph is a genuine passport, that a face matches, or that an insurer or the Home Office has confirmed the paper. If a rule fails, the pack is marked needs attention and does not go live.

What a person still checks

If the document rules pass, the account stays in review. Trust staff compare the face photograph with the identity document. They can approve the pack, send it back with a note you can read, or refuse it. They cannot approve a pack whose automatic checks have failed. Staff do not approve their own pack.

Approval makes the account live. A cleaner who is not yet live can still quote, but the reputation score stays capped until Trust passes. A host cannot post a job until identity and ownership have passed. The score itself is set out in the terms.

After you are live

If the identity document passes its expiry date, the account is taken off live. You submit an in-date document and the checks run again. Trust can also revoke a live account. A false document, or a document that is not yours, can close the account for good.

Who can see the pack

You can see your own pack. Trust staff can open it to review it. Other hosts and cleaners do not see your identity photographs, document number, date of birth, insurance, or disclosure. They see whether identity has passed, not the file itself. How long we keep this, and how to ask for deletion, is in the privacy policy.

Questions

Questions about a pack go to [email protected]. This policy sits with the terms. If we change the checks, we will update the date at the top of this page.