Safeguarding
Platform safety
These are the rules Liora actually enforces — identity, locked addresses, reports, disputes, and how a low score is handled. They are not a manifesto.
01
18 or over
Cleaners must be 18 or over, as required by the government. Date of birth is confirmed on Trust checks. Anyone under 18 cannot hold a live seat.
02
Hosts verify ID before they post
A host cannot post a job until identity documents pass. Every home also needs ownership evidence — title, tenancy, management, or listing confirmation.
03
Cleaners can quote before ID, at a lower score
Unverified cleaners start at 25. Hosts see ID not verified on every offer. Passing ID lifts the start to 50. A profile photo adds +2. Each 5/5 from a host adds +3.
04
Address and contact stay locked
Neighbourhood is public so cleaners can bid. Street, lockbox, phone and email unlock only when a host accepts a cleaner.
05
Reports after the work is yours
Cleaners report accepted or completed jobs, not listings they are only browsing. Hosts can report from their own posting.
06
Disputes follow a desk file
Opened, mediating, resolved with an outcome (redo, credit, split, warning, or no action), then closed. Both parties read the outcome on the job.
07
Rep caution at 20, Support at 10
A score under 20 warns that a suspension is possible. Under 10, Support reviews the seat. Administrators can close it.
08
House standard
Do and don’t lists for guest-ready turns and honest briefs. Scores follow that list — not effort, not intent.
09
Cleaners show a disclosure certificate
Liora does not run the check. Cleaners upload a Basic or Enhanced DBS, Disclosure Scotland, or AccessNI certificate from an official body or umbrella. Enhanced is preferred for unsupervised home work. Self-employed cleaners in England and Wales can apply for Enhanced through a DBS umbrella body.
Also
The clean you are scored on
House standards sit beside these protocols. Read the do and don’t list for hosts and cleaners.
House standards