Do, and don’t.

Do

• Leave it guest-ready

  Beds to the brief, floors clear, kitchen and bath as if the next guest is ten minutes out. A tidy room that is not stayable is still a miss.

• Follow the product note

  If the host asks for unscented, use unscented. Perfume in a bath is the fastest way to a one-star file.

• Restock what the brief names

  Count linen, soap, and coffee as written. Photograph empties if stock is short so the host, not the guest, finds the gap.

• Lock, note, and flag

  Reset the lockbox, send a short done-note, and flag anything broken before you go. Silence after accept reads as a no-show.

Don’t

• Don’t bring your own scent

  No perfume, no strong bleach, no mystery spray. Guests walk in and message the host before they sit down.

• Don’t leave a kitchen mid-job

  A mug in the sink or a cloth on the side is an unfinished turnover. The host cannot send a guest into that.

• Don’t guess the brief

  Linen counts and product rules exist so you don’t improvise. If access is late, say so in the thread before the window slips.

• Don’t argue the clock on site

  If the window was wrong, finish what you can and write it up. A row in the hallway becomes a 1-star both ways.

Do

• Write a proper brief

  Linen count, product rules, parking, alarm, and who stocks what. A voice note is not a brief, and cleaners rate the file for it.

• Send access on time

  Lockbox code and window before the cleaner sets off. A late code is how hosts drop under 20.

• Pay as agreed

  The receipt is the record. Late or argued pay is how host files land with Support.

• Stock what you promised

  If supplies are provided, they should be there. Mixed kits need a note on what to bring. If no kit is needed, say so on the brief. Don’t hide a short cupboard.

Don’t

• Don’t change the window mid-job

  Arguing the time once they’ve started is how 1-star host files begin.

• Don’t rate a small miss as a failure

  A 1-star for one pillowcase, without a note, can pull a cleaner under 20 and onto the Support queue.

• Don’t go dark on restock

  If linen is short, say so in the brief. Cleaners should not be blamed for an empty airing cupboard.

• Don’t share the address early

  The pin stays private until you accept. That’s the product, and it keeps both sides safe.